Baseline
- Company name
- Decagon
- Category
- Customer support AI agent
- Website
- https://decagon.ai
- Evidence status
- Candidate signal
- Current maturity stage
- growth-stage customer-AI trust surface
- Last checked
- 2026-06-27
Company profile
Decagon
Decagon has clear AI support-agent enterprise/security surface. Good current baseline and follow-up monitoring candidate.
Observed evidence
Compliance and security claims observed
SOC 2 / HIPAA / GDPR support referenced in official content; document scope requires Trust Center verification
Enterprise features observed
RBAC; SSO/2FA; audit logs; AI guardrails; multi-region infrastructure; model redundancy; PII redaction
Evidence surfaces
Evidence surface links
Website
Trust Center
Privacy
Interpretation
Observed evidence gap
DPA/subprocessor pages not public in this pass; certification scope needs verification
Structured conclusion
Decagon has clear AI support-agent enterprise/security surface. Good current baseline and follow-up monitoring candidate.
Caution
False-positive note
Do not overstate certification scope unless Trust Center documents are accessed.
Sources